Store Policies
Customer Care
We strive to create products that our customers will love. If you aren't 100% satisfied with your order, please see our Return Policy below for more information.
Skin Reactions
We understand that some of our customers have sensitive skin. Rest assured, we do all we can to ensure our formulations are gentle and effective. However, if you find that your skin reacts to one of our products, please stop using it right away and contact a health professional you trust. In the event of a skin reaction, please reach out to us and let us know what happened so that we can be sure to update our recommendations for customers like you! Unfortunately, we cannot accept returns or exchanges for these cases, and only accept returns for damaged, defective, or new/unused items. For more information, please refer to our Return Policy below.
Shipping During the Summer
Some of our products contain ingredients (such as Tallow or Shea Butter) that are subject to melting at high temperatures. We pride ourselves in providing clean, toxin-free products that don't include ingredients such as stabilizers, but this does mean we have to accept that there will be certain factors that we cannot control. Please note however that if a product has melted, it is NOT ruined! Our products do not go bad if they melt, and they are not considered to be defective or damaged. In the event that melting has occurred, we recommend placing the product in the fridge and/or a cool environment until it has solidified. If you have ordered a whipped product (such as our Beauty Brew face cream or Skyclad Skin Silk body butter), you can re-whip the product with a hand mixer if desired once it has solidified to once again obtain a whipped consistency.
Please feel free to contact us via our contact page if you have any questions or concerns about products that have melted during shipment. Please note we cannot accept returns or exchanges for items that have melted, so we strongly recommend taking the forecast/temperature of your region into account when ordering from us online.
Other Shipping Issues
If there is a problem with the shipping address you have provided us, or the item is returned to us due to an undeliverable address/wrong address, we cannot re-ship the item for free. You will have to pay for a new shipping label and wait 1-4 business days of processing time for us to get the order shipped out again.
A tracking number will be sent to you by email when your order ships. Once USPS has received your package, we are not responsible for potential lag times or damage to the shipment due to their services. Keep an eye on your tracking info, and be sure to contact USPS directly if there is an issue with your delivery and open a case with them for lost, missing, or damaged packages (we cannot do this for you). Sometimes it can take up to 48 hours to see updates on a package's tracking, so please keep that in mind!
Shipping Methods/Speed
Depending on the size/weight of your order, we will ship via USPS Standard or Priority Mail. It is our policy to ship every order within 1-4 business days of purchase (unless otherwise specified). Expect an email detailing your tracking info once your order ships from us!
Please also note that at this time we are only able to ship orders within the United States. If your shipping address is outside of the USA, please contact us via our contact page for order assistance.
Return Policy
We accepts returns on all new and unopened items within 14 days of the shipment date. Shipping charges are non-refundable, and refunds will be issued via a store credit coupon.
Please read our full return and exchange policies below for more details.
How to Make a Return
We strive to make returning your unused, unopened items as easy as possible. Please follow the instructions below to ensure that your refund is approved and issued promptly.
Initiating a Return
To initiate your return, please send us a message via our Contact Page. Please include your order number in your email, as this will make the process of your return faster! Please remember that we're unable to approve returns for orders older than 14 days or products that are no longer in new and in unopened condition. It is the customer's responsibility to pay for return shipping.
Shipping Your Items
Once your return has been authorized, we will send you further instructions on how to complete your return (including the shipping address of where to send your items to). However, please do not ship your items until we've authorized your return!
For returns over $100, we recommend adding shipment tracking or shipping insurance. We can't issue you a refund if the shipping service loses your package in transit.
Getting Your Refund
After we inspect your return, we'll send you an email to notify that your refund has been approved or explain why it has been rejected. Once we've approved your return, your refund will be issued via a store credit coupon.
Damaged & Defective Items
We hold ourselves to a high quality standard, and we take great care to never send a customer a product we wouldn't use ourselves. If we somehow fail to uphold those standards with your order, we hope you'll give us the opportunity to make things right!
If you received a damaged or defective item, please contact us immediately via our Contact Page so that we can correct our mistake. Once your return is authorized, we'll arrange for return shipping for the damaged product, then ship you a replacement at no additional cost.